FREE SHIPPING ON PURCHASES OF 499 DKK (Only in Denmark) BUY NOW

FAQ

Do you have questions about your order or our products? Read the FAQ below, you will find answers to the most frequently asked questions.
If you have any other questions, please send them to info@deenuna.com .

About materials

Q: "I have ordered Gold mirror, but have received a different color?"

Our products always have foil on them which must be removed before use

Q: "Are there burn marks on the products that you sent?"

Our products always have foil on them which must be removed before use

Q: “Where do your products come from?”

Our products always have foil on them which must be removed before use

Q: “The product looked smaller/larger in the pictures?”

We indicate sizes on all products corresponding to their description. We recommend that you read the descriptions before ordering.

About orders

Q: "I have ordered Gold mirror, but have received a different color?"

Our products always have foil on them which must be removed before use

Q: “How long is the delivery time?”

Our products always have foil on them which must be removed before use

Q: “How do you package your products?”

Our products always have foil on them which must be removed before use

Company info:

All transactions made via this website are between you, the customer, and Deenuna
Deenuna
CVR: 40499660
Svendsagervej 20B
5240 Odense NE
Phone +45 20965155
info@deenuna.com

1. Payment

Deenuna accepts payment with VISA and Mastercard, as well as payment through PayPal. All amounts are in DKK. Danish kroner.

Deenuna uses world-renowned Stripe and PayPal as payment options in the webshop.

All payments and card data are encrypted so that you can achieve security during your purchase with us.

2. Order confirmation

All orders are automatically confirmed (by e-mail), and you will receive a notification by e-mail within a maximum of 8 hours on weekdays if there are problems with delivery (back order / sold-out items).

3. Delivery

Deenuna delivers on all weekdays.

Shipping in Denmark
We ship as standard via GLS and PostNord or deliver in person, where we reserve the right to choose which shipping provider is most suitable. The price of our freight is based on weight. Depending on the size and form of the order, delivery options will appear when ordering that are specific to your order as a customer. The various delivery options look like this:

Delivery to parcel shop 1-5 working days - DKK 39
Delivery to home address 1-5 working days - DKK 60

Shipping in Europe
We send parcels to all of Europe with PostNord and Bring and it depends from country to country in terms of prices, delivery methods and number of delivery days. At the end of a purchase, you can select the specific details applicable to your own country and get current prices and delivery times. Below are estimated shipping rates and may vary at checkout.

Finland: Delivery to parcel shop €8.72

Sweden: Delivery to parcel shop 1-5 days – €6.71

Norway: Delivery to parcel shop – €29.51

France: Delivery to parcel shop 1-5 days – €11.40

Germany: Delivery to parcel shop 1-5 days – €11.40

Germany: Delivery to parcel shop 3-6 days – €8.05

Other EU countries: Delivery to parcel shop 3-8 days - €11.40

Prevention of package collection:

If the package is not picked up 7 days after arrival at the package shop, the buyer is responsible for having the item sent again. The buyer is also liable for fees and costs that should occur during the return of packages.
Contact the customer does not info@deenuna.com immediately after returning the package, the total amount will be returned to the customer minus shipping costs and fees for return.

4. Right of withdrawal

There is a 14-day full right of return on goods purchased at Deenuna.com
The period is calculated from the day you receive the order.

Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. As a customer, you must bear the return costs yourself.
The wish for cancellation must be given per mail at info@deenuna.com. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.

If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

The condition of the item when you send it back

Returned items should be in good and undamaged condition. If returned goods show signs of damage or use, beyond what is necessary to establish the nature, characteristics and way of functioning of the goods, you are liable for the deterioration of the value of the goods. We estimate any depreciation based on a concrete assessment of the returned item. You are responsible for any damage that may occur during the return transport

If the order shipped to you is damaged in the mail

If anything is damaged in the mail, please send a photo of the damaged product to info@deenuna.com within 2 weeks of receiving the order and we will gladly send a replacement at no cost to you.

If the order is lost in the post

For orders lost in transit, all claims must be submitted no later than 2 weeks after the expected delivery date. But no worries! We will be happy to send you a replacement at no cost. However, we may ask for your help before we ship a replacement, such as confirming with you if the shipping address was correct. We would also encourage you to contact the local post office to try to find the lost order.

On return

1. Write to us at info@deenuna.com and let us know where the dissatisfaction lies. Please include the order number in the email.

2. Wait for our response. We will make sure to respond within 24 hours and will give you instructions for our return procedure.

5. Right of complaint

There is a 2-year right to complain. Our right of complaint applies to defects in material and/or manufacturing. The cost of return shipments of this type is covered, by agreement, by Deenuna.
The complaint does not apply to errors or damage caused by incorrect operation of our products.

6. Hanging of products and colors

Suspension:
For the majority of our products, we typically send adhesive (elephant's tusk) or adhesive pads for hanging on walls, doors and the like. We send it as an extra service and helpfulness, which is based on several years of experience of use and feedback from customers. It is always the customer's responsibility to assess their own walls, wallpaper, doors and other things in one's home to see whether adhesive paste or adhesive pads will harm one's walls, wallpaper, doors and other things. We do not take responsibility for the damage that may occur when using adhesive or adhesive pads, as the customer must know his home and assess for himself what can cause damage to one's home and furniture.

Colors:
Although we have made every effort to provide colors and qualities as accurately as possible, computer colors and screen resolutions may vary. Minor color deviations are therefore not considered to be a defect within the meaning of the Sales Act.

7. Personal information and cookies

We take good care of your data, and here you will find our entire personal data policy .

Cookies:
By using the Deenuna webshop (deenuna.com) you accept the use of cookies. Cookies are small text files that can be used by websites to make a user's experience more efficient. If you want more information about our use of cookies, please refer to our cookie policy .

8. Appeal options – overview and links

If you have a complaint about a product bought in our Webshop, you can send a complaint to: info@deenuna.com
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform .
If you submit a complaint here, you must provide our email address: info@deenuna.com