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We only collect personal data in cases where this would be relevant to us, and we will only collect personal data if it is relevant to your activity at Deenuna. When collecting, processing and using your personal data, we comply with all relevant legal provisions. We will only keep your personal data for as long as we are either under a legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.
Deenuna
CVR: 40499660
Svendsagervej 20B
5240 Odense NE
Phone +45 20965155
info@deenuna.com
Data controller: Deenuna
If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services.
We can obtain information such as full name, email address, postal address, delivery address (if different from postal address), telephone number and payment information.
Deenuna collects and processes your personal data when you do the following:
Visiting our website
Completes a purchase of our products
Creates a customer account
Send us questions, complaints or feedback
In order to get the best insight and comparison of data for our website, we use Google Analytics and Facebook Pixels as analysis tools, which are based on the above anonymous data. You have the right to not be included in our analyzes at any time - however, we appreciate that you help us make our website better so that we can understand what and where to focus our efforts.
We collect your general contact information such as name and address in order to deliver the product you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.
When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement.
If you have given us your consent to this during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If processing of personal data is based on your consent, you have the right to revoke consent at any time.
If you do not wish to provide the personal data required to purchase a product, you will unfortunately not be able to purchase products from us on our website.
The information is kept for the period of time permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the background for storage.
Deenuna uses simply as a hosting provider. Those who are our data processors take appropriate technical and organizational security measures against personal data being accidentally or illegally destroyed, lost or degraded, as well as against it coming to the knowledge of unauthorized persons, being misused or otherwise being processed in violation of the law.
If our data processor becomes aware of a personal data security breach, by which is understood a security breach that leads to accidental or illegal destruction, loss, alteration, unauthorized disclosure of or access to personal data that has been transmitted, stored or otherwise processed, our data processor obliged to seek to locate such a breach without undue delay and seek to limit the resulting damage to the greatest extent possible, as well as to the extent possible to re-establish any lost data. Our data processor is also obliged to notify Deenuna without undue delay after becoming aware that there has been a breach of personal data security. The data processor must then, without undue delay, to the extent possible, give written notice to Deenuna, which must contain as far as possible:
a) A description of the nature of the breach, including the categories and the approximate
number of affected registrants and registrations of personal data
b) Name and contact details of the data protection advisor.
c) A description of the likely consequences of the breach.
d) A description of the measures that our data processor or the sub-data processor has taken or proposes to take to deal with the breach, including measures to limit its possible harmful effects.
We have entered into data processing agreements with our above data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.
As the registered person, you have a number of rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:
You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to our e-mail address info@deenuna.com
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All transactions made via this website are between you, the customer, and Deenuna
Deenuna
CVR: 40499660
Svendsagervej 20B
5240 Odense NE
Phone +45 20965155
info@deenuna.com
Deenuna accepts payment with VISA and Mastercard, as well as payment through PayPal. All amounts are in DKK. Danish kroner.
Deenuna uses world-renowned Stripe and PayPal as payment options in the webshop.
All payments and card data are encrypted so that you can achieve security during your purchase with us.
All orders are automatically confirmed (by e-mail), and you will receive a notification by e-mail within a maximum of 8 hours on weekdays if there are problems with delivery (back order / sold-out items).
Deenuna delivers on all weekdays.
Shipping in Denmark
We ship as standard via GLS and PostNord or deliver in person, where we reserve the right to choose which shipping provider is most suitable. The price of our freight is based on weight. Depending on the size and form of the order, delivery options will appear when ordering that are specific to your order as a customer. The various delivery options look like this:
Shipping in Europe
We send parcels to all of Europe with PostNord and Bring and it depends from country to country in terms of prices, delivery methods and number of delivery days. At the end of a purchase, you can select the specific details applicable to your own country and get current prices and delivery times. Below are estimated shipping rates and may vary at checkout.
Finland: Delivery to parcel shop €8.72
Sweden: Delivery to parcel shop 1-5 days – €6.71
Norway: Delivery to parcel shop – €29.51
France: Delivery to parcel shop 1-5 days – €11.40
Germany: Delivery to parcel shop 1-5 days – €11.40
Germany: Delivery to parcel shop 3-6 days – €8.05
Other EU countries: Delivery to parcel shop 3-8 days - €11.40
Prevention of package collection:
If the package is not picked up 7 days after arrival at the package shop, the buyer is responsible for having the item sent again. The buyer is also liable for fees and costs that should occur during the return of packages.
Contact the customer does not info@deenuna.com immediately after returning the package, the total amount will be returned to the customer minus shipping costs and fees for return.
There is a 14-day full right of return on goods purchased at Deenuna.com
The period is calculated from the day you receive the order.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. As a customer, you must bear the return costs yourself.
The wish for cancellation must be given per mail at info@deenuna.com. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Returned items should be in good and undamaged condition. If returned goods show signs of damage or use, beyond what is necessary to establish the nature, characteristics and way of functioning of the goods, you are liable for the deterioration of the value of the goods. We estimate any depreciation based on a concrete assessment of the returned item. You are responsible for any damage that may occur during the return transport
If anything is damaged in the mail, please send a photo of the damaged product to info@deenuna.com within 2 weeks of receiving the order and we will gladly send a replacement at no cost to you.
For orders lost in transit, all claims must be submitted no later than 2 weeks after the expected delivery date. But no worries! We will be happy to send you a replacement at no cost. However, we may ask for your help before we ship a replacement, such as confirming with you if the shipping address was correct. We would also encourage you to contact the local post office to try to find the lost order.
1. Write to us at info@deenuna.com and let us know where the dissatisfaction lies. Please include the order number in the email.
2. Wait for our response. We will make sure to respond within 24 hours and will give you instructions for our return procedure.
There is a 2-year right to complain. Our right of complaint applies to defects in material and/or manufacturing. The cost of return shipments of this type is covered, by agreement, by Deenuna.
The complaint does not apply to errors or damage caused by incorrect operation of our products.
Suspension:
For the majority of our products, we typically send adhesive (elephant's tusk) or adhesive pads for hanging on walls, doors and the like. We send it as an extra service and helpfulness, which is based on several years of experience of use and feedback from customers. It is always the customer's responsibility to assess their own walls, wallpaper, doors and other things in one's home to see whether adhesive paste or adhesive pads will harm one's walls, wallpaper, doors and other things. We do not take responsibility for the damage that may occur when using adhesive or adhesive pads, as the customer must know his home and assess for himself what can cause damage to one's home and furniture.
Colors:
Although we have made every effort to provide colors and qualities as accurately as possible, computer colors and screen resolutions may vary. Minor color deviations are therefore not considered to be a defect within the meaning of the Sales Act.
We take good care of your data, and here you will find our entire personal data policy .
Cookies:
By using the Deenuna webshop (deenuna.com) you accept the use of cookies. Cookies are small text files that can be used by websites to make a user's experience more efficient. If you want more information about our use of cookies, please refer to our cookie policy .
If you have a complaint about a product bought in our Webshop, you can send a complaint to: info@deenuna.com
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform .
If you submit a complaint here, you must provide our email address: info@deenuna.com