Terms of trade
All trade on this website is between you, as a customer, and Deenuna.
5240 Odense NØ
Tlf +45 20965155
Deenuna receives payment with VISA and Mastercard, as well as payment through PayPal. All amounts are in DKK. Danish kroner.
Deenuna use world-renowned Stripe and PayPal as payment options in
our webshop. All payments and card data
are encrypted so that you can obtain security during your purchase with us.
2. Order confirmation
All orders are confirmed automatically (by e-mail), and you will within a maximum of 8 hours on weekdays receive notification by e-mail if there should be problems with delivery (backorder / sold out items).
Deenuna delivers on all weekdays.
We send via PostNord or deliver in person, where we reserve the right to choose which shipping provider is best suited. The price of our freight is weight based. Depending on the size and shape of the order, delivery options will appear that are specific to your order. We send both as letters and parcels. A parcel number is included with the parcel, while it is not possible to track letters. The different delivery options look like this:
- Delivery 3-7 working days without tracking number – DKK 20
- Delivery to parcel shop 1-5 weekdays – DKK 39
- Delivery to home address 1-5 weekdays – DKK 60
- Some of our products can take up to 2 weeks to be delivered. This is stated when you place an order – DKK 39 / DKK 60 (delivery to shop / home address)
4. Right of cancellation
There is a 14-days full right of return on items purchased on Deenuna.com
The period is calculated from the day you receive the order.
Cancellation must be reported to us no later than 14 days after the purchase. After the cancellation you must return the shipment no later than 14 days after confirmation of the cancellation. As a customer, you must bear the return costs yourself.
The request for cancellation must be given per. mail to email@example.com In the notice, you must make it clear to us that you wish to exercise your right of withdrawal.
If a refund has been agreed, please send us your bank details so that we can transfer the agreed amount.
The condition of the item when you send it back
Returned goods should be in good and undamaged condition. If returned goods show signs of damage or use, in addition to what is necessary to determine the nature of the product, its properties and the way in which it works, you are liable for deterioration of the value of the product. We estimate a possible impairment based on a specific assessment of the returned item. You are responsible for any damage that may occur during the return shipment.
If the order sent to you is damaged
If something is damaged during delivery, you should send a picture of the damaged product to firstname.lastname@example.org no later than 2 weeks after the order is received, and we will be happy to send you a replacement at no cost.
If the order is lost during delivery
For orders lost in transit, all claims must be submitted no later than 2 weeks after the expected delivery date. But no worries! We will be happy to send you a replacement at no cost. However, we may ask for your help before sending a replacement, such as confirming with you if the shipping address was correct. We would also encourage you to get in touch with the local post office to try to find the lost order.
1. Write to us at email@example.com and let us know the reason of the dissatisfaction. Please include order number in the email.
2. Await our response. We make sure to respond within 24 hours and will give you instruction for our return procedure.
5. Right of complaint
There is a 2-year right to make a complaint. Our right of complaint applies to defects in material and / or manufacturing. The cost of return shipments of this type is covered by Deenuna.
The complaint does not apply to errors or damage committed by incorrect use of our products.
6. Mounting of products and colors
For the majority of our products, we typically send adhesive or adhesive pads for hanging on walls, doors and the like. We send it as an extra service and helpfulness, which is based on several years of experience of use and feedback from customers. It is always the customer’s responsibility to assess their own walls, wallpaper, doors and other things in your home for whether adhesive or adhesive pads will be harmful to your walls, wallpaper, doors and more. We do not take responsibility for the damage that can occur when using adhesive or adhesive pads, as the customer must know his home and assess for himself what can cause damage to one’s home and furniture.
Although we have made great efforts to set colors and qualities as accurate as possible, the colors and screen resolutions of computers may vary. Minor color deviations are therefore not considered to be a defect within the meaning of the danish law on purchase.
7. Personal information and cookies
We take good care of your data and you will find our entire personal data policy
8. Complaints – overview and links
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to: firstname.lastname@example.org
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission’s online complaint platform.
If you submit a complaint here, you must provide our E-mail address: email@example.com